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Terms of Service

VibeTicket (Pty) Ltd · Jurisdiction: Republic of South Africa · Last Updated: March 2026

1. Acceptance of Terms

By accessing, browsing, registering for, or using the VibeTicket platform, users acknowledge that they have read, understood, and agree to be bound by these Terms of Service, all incorporated platform policies, and all applicable laws of the Republic of South Africa.

2. Payment Processing

  • All payments on VibeTicket are processed through a third‑party Payment Gateway Provider, currently Paystack
  • VibeTicket does not store full card or banking details
  • Users authorise VibeTicket and Paystack to process payments and refunds in accordance with platform policies

3. User Responsibilities

Users agree to: provide accurate, current, and complete information; maintain the confidentiality of their account credentials; ensure adequate device and internet capability; not share, resell, sublicense, or redistribute digital access.

4. Prohibited Activities

Users may not: record, reproduce, or redistribute streamed content without permission; circumvent DRM or access controls; use bots, scraping tools, or automated access systems; engage in unlawful, fraudulent, or infringing conduct.

5. Intellectual Property

All content remains the intellectual property of the respective rights holders. VibeTicket is granted a limited, non‑exclusive licence to distribute content digitally for the agreed access period.

6. Limitation of Liability

To the maximum extent permitted by law, VibeTicket shall not be liable for indirect, incidental, or consequential damages, including loss of revenue, data, or opportunity.

Pricing & Fees Policy

1. Pricing Overview

VibeTicket provides access to live events, live‑to‑digital broadcasts, and video‑on‑demand content. Prices vary by event and are set by the event organiser, subject to platform fees.

2. Ticket Types

  • Live Stream Access Tickets
  • Live + VOD Access Tickets
  • VOD‑Only Tickets
  • Hybrid Tickets
  • Promotional or Beta Tickets

3. Fees

Displayed prices may include: base ticket price, platform service fee, and payment processing fees. All prices are shown in South African Rand (ZAR) and include VAT where applicable.

4. Price Changes

Prices may change prior to purchase. Completed purchases are not subject to retrospective price adjustments.

Refund Policy

1. General Rule

All ticket purchases on VibeTicket are final and non‑refundable, except where explicitly stated in this policy or required by law. This Refund Policy applies platform‑wide and may not be overridden by event organisers.

2. Refund Eligibility

Refunds may be considered only if: the event is cancelled and not rescheduled; the event is materially altered; a verified, material platform failure prevents access; or a confirmed duplicate or erroneous transaction occurs.

Refunds will not be issued for user connectivity issues, device incompatibility, non‑attendance, partial viewing, or change of mind.

3. Refund Processing

  • All refunds are processed via Paystack to the original payment method
  • No credits, vouchers, or wallet balances are issued
  • Requests must be submitted to support@vibeticket.io within 7 calendar days
  • Processing may take 5–10 business days

Cancellation & Rescheduling Policy

1. Platform‑Wide Application

This policy applies uniformly across all events on VibeTicket.

2. Event Cancellation

If an event is cancelled and not rescheduled, refunds (where applicable) are processed in accordance with the Refund Policy.

3. Event Rescheduling

Rescheduled events remain valid for existing ticket holders. Refunds are not issued solely due to rescheduling unless required by law.

4. Platform‑Initiated Action

VibeTicket may cancel or suspend events that violate policies, laws, or pose operational or reputational risk.

Acceptable Use Policy

Users must not: abuse, harass, or threaten others; upload malicious or harmful content; attempt unauthorised access to platform systems. Violations may result in suspension or termination without refund.

Privacy & POPIA Notice

VibeTicket processes personal information in accordance with the Protection of Personal Information Act (POPIA). Principles include lawful processing, purpose limitation, data security, and user rights. A full Privacy Policy is published separately.